Thank you for choosing MIT-MAX International Trading & Products B.V. for your grocery product needs. We are committed to providing you with the best shopping experience, including timely and reliable shipping services. Please read our Shipping Policy carefully to understand how we handle shipping, delivery, and related matters.

1. Shipping Locations:

We currently offer shipping to many countries. If your location is not listed, please contact our customer support for more information.

2. Processing Time:

Orders are typically processed within 2 business days after payment confirmation. During peak seasons or promotional events, processing times may be slightly longer.

3. Shipping Methods:

We provide a range of shipping options to suit your preferences. Shipping methods available for your order will be displayed during the checkout process. Options may include standard, expedited, and express shipping.

4. Shipping Costs:

Shipping costs are calculated based on your selected shipping method, delivery destination, and the total weight/volume of your order. The shipping cost will be displayed at checkout before you finalize your purchase.

5. Estimated Delivery Time:

The estimated delivery time depends on the shipping method chosen and the destination. While we make every effort to ensure timely delivery, please note that unforeseen circumstances such as weather delays or customs issues may impact delivery times.

• Standard Shipping: Estimated delivery within 7 – 22 business days.
• Expedited Shipping: Estimated delivery within 5 – 10 business days.
• Express Shipping: Estimated delivery within 2 – 3 business days.

6. Tracking Information:

Once your order has been shipped, you will receive a shipping confirmation email containing tracking details. You can use the provided tracking number to monitor the status and progress of your shipment.

7. Customs and Import Duties:

For international orders, customs duties, taxes, and import fees may apply upon entry into your country. These charges are the responsibility of the recipient and are not included in the order total or shipping fees. Please check with your local customs office for more information on potential charges.

8. Order Tracking:

You can track the status of your order by logging into your account on our website or using the tracking link provided in the shipping confirmation email. If you have any concerns or questions about your order’s status, please contact our customer support team.

9. Address Accuracy:

Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delivery issues caused by incorrect or incomplete address information.

10. Order Modifications:

Once an order has been placed, changes to shipping address, products, or shipping methods may not be possible. Please review your order carefully before confirming.

11. Lost or Delayed Shipments:

In the rare event that your shipment is lost or significantly delayed, please reach out to our customer support team. We will work diligently to resolve the issue and ensure your satisfaction.

12. Contact Us:

If you have any questions, concerns, or require assistance with your order or shipping, please don’t hesitate to contact our customer support team at +90 534 758 6925/ [email protected]

By placing an order with MIT-MAX International Trading & Products B.V., you agree to comply with our Shipping Policy outlined above. This policy is subject to change without notice, so we recommend reviewing it periodically.