1. General Overview:

At MIT-MAX International Trading & Products B.V., customer satisfaction is of utmost importance to us. We strive to provide high-quality grocery products to our customers. However, we understand that there may be instances where you need to return or seek a refund for a purchase. This policy outlines the guidelines and procedures for refunds and returns.

2. Eligibility for Returns and Refunds:

You may be eligible for a return or refund under the following circumstances:

• The product received is damaged, defective, or spoiled.
• The wrong product was shipped to you.
• The product received does not match the description on our website.
• You have received expired products.

3. Reporting and Requesting Returns/Refunds:

In the event that you need to request a return or refund, please follow these steps:

• Contact our Customer Service team within [number of days, e.g., 7 days] of receiving the product.
• Provide your order number, a description of the issue, and any relevant photographs that illustrate the problem.
• Our Customer Service team will review your request and guide you through the return/refund process.

4. Return Process:

If your request for a return is approved, you will be provided with instructions for returning the product. Here’s what you need to know:

• You may need to ship the product back to us. We recommend using a trackable shipping method.
• The product should be returned in its original packaging, with all accessories and labels included.
• Returns must be initiated within [number of days, e.g., 14 days] of receiving authorization from our Customer Service team.

5. Refund Process:

Upon receipt of the returned product and verification of its condition, we will initiate the refund process. Here’s what you can expect:

• Refunds will be processed using the same payment method used for the original purchase.
• Depending on your payment method and financial institution, it may take 3-5 Days for the refund to reflect in your account.

6. Non-Eligible Items:

The following items are generally not eligible for returns or refunds unless they arrive in a damaged or defective condition:

• Perishable products that have been opened or consumed.
• Products with a broken seal or packaging, unless the product is damaged or defective.
• Products that have been used extensively or show signs of wear and tear.

7. Customer Responsibility:

To help facilitate a smooth return/refund process, we ask that you:

• Provide accurate and complete information when contacting our Customer Service team.
• Follow the instructions provided by our team for returning the product.
• Package the product securely to prevent further damage during shipping.

8. Contact Information:

If you have any questions, concerns, or need to initiate a return or refund, please contact our Customer Service team at:

• Email: [email protected]
• Phone: +90 534 758 6925

9. Changes to the Policy:

MIT-MAX International Trading & Products B.V. reserves the right to amend or modify this Refunds & Returns Policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.

By making a purchase with MIT-MAX International Trading & Products B.V., you acknowledge and agree to the terms outlined in this Refunds & Returns Policy.